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Mother’s Day Brunch is Canceled due to COVID-19.
ALL TICKETS WILL BE REFUNDED IN FULL THROUGH BROWN PAPER TICKETS.
Brown Paper Tickets is currently experiencing higher-than-normal volume related to COVID-19. Please be patient with your refund.
Thank you
6/22/2020
Regarding Mother’s Day tickets refunds,
We here at Aldrich Mansion filed a complaint with the Attorney General Office in Seattle Washington on June 3, 2020.
I was informed this morning from a few people who purchased tickets for our Mother’s Day event who also filed a complaint with the Attorney General Office in Seattle Washington got their money back.
So if you have not filed a complaint with them it may be a good idea, we are sorry that we cant just file one complaint and get all the money back but because this is individual ticket sales it should also be done individually like we explained a few weeks ago.
Here is the information again that was posted June 3, 2020
This is the Brown Paper Ticket information
220 Nickerson St, Queen Anne, Seattle, WA 98109
1-800-838-3006
We also contacted the Attorney General in Seattle Washington where Brown Paper Tickets Company is located, they have informed me that there have been many complaints about Brown Paper Tickets with them as well.
He told us at Aldrich Mansion to file a complaint through their website, and this has been done.
He also told me to encourage anyone who purchased tickets for our event because this is all individual guest who purchased tickets to also file a complaint through Washington State Office of the Attorney General website.
Here is the link for Washington State Office of the Attorney General www.atg.wa.gov
On that page click on File A Complaint
Please know that we are trying to do all we can to fix this problem and hope that this can resolved as soon as possible.
Take care and stay safe,
The Team at Aldrich Mansion
6/8/2020
Received this email from the Washington State Attorney Generals Office today:
OLP Center Inc
Aldrich Mansion
836 Warwick Neck Ave
Warwick, WA 02889
RE: Brown Paper Tickets
File #: 572005
Dear OLP Center Inc:
Thank you for contacting the Consumer Protection Division of the Washington State Attorney General’s Office. Consumer complaints provide valuable information that our office uses to identify patterns of unfair or deceptive practices that may warrant enforcement of the Consumer Protection Act.
The complaint you submitted to our office regarding Brown Paper Tickets was reviewed and determined to be appropriate for the informal complaint resolution services offered by our Consumer Resource Center. This is an informal, voluntary process. Our office acts as a neutral party to facilitate communication between consumers and businesses to assist in resolving the complaint. We are prohibited by Washington State law from providing legal advice or representing either party.
The following information describes our informal complaint resolution process:
Informal Complaint Resolution Process:
The process takes approximately four to six weeks to complete. A copy of your complaint was sent to the business(es) with a request to provide our office with a response within 21 calendar days. If a response is received, you will be notified and a copy of the response will be provided to you. If our office has not received a response from the business(es) within 14 calendar days, a courtesy reminder will be sent to the business(es) reminding them that their response is due within the next 7 calendar days. If the business(es) do not respond to our request, our office cannot compel the business(es) to respond.
If the business does not respond or does not resolve your complaint to your satisfaction:
If the business(es) do not respond, or your complaint is not resolved through our informal complaint resolution service, your complaint will be closed. However, you will be notified of additional options and resources that may be available to assist you in the event you wish to pursue the matter further.
If you contact our office regarding your complaint, please reference the assigned complaint number referenced above.
We hope this information is helpful. If you have questions or would like to submit additional information regarding this complaint, our email address is CRC@ATG.WA.GOV.
Sincerely,
SERINA CLARK
Consumer Protection Specialist
Consumer Protection Division
1-800-551-4636 for in-state callers
1-206-464-6684 for out-of-state callers
6/3/2020
To all our loyal customers that purchased tickets for Mother’s Day 2020
We are all very sorry that we had to cancel our Mother’s Day event due to COVID 19 and understand your frustration regarding your refunds through Brown Paper Tickets.
We have made multiple attempts to contact them through e mail and phone calls to try to get some answers about your refunds and have had no success.
We did look into complaints through the Better Business Bureau and although it was not any of our ticket sales that I could see, I did see complaints in May 2020 for Brown Paper Tickets and also saw that they have been sending refunds within about 6 days of the complaint.
We have talked to the Better Business Bureau and they said that those of you that have purchased tickets should contact the BBB
Here is the link for the Better Business Bureau www.bbb.org
This is the Brown Paper Ticket information
220 Nickerson St, Queen Anne, Seattle, WA 98109
1-800-838-3006
We also contacted the Attorney General in Seattle Washington where Brown Paper Tickets Company is located, they have informed me that there have been many complaints about Brown Paper Tickets with them as well.
He told us at Aldrich Mansion to file a complaint through their website, and this has been done.
He also told me to encourage anyone who purchased tickets for our event because this is all individual guest who purchased tickets to also file a complaint through Washington State Office of the Attorney General website.
Here is the link for Washington State Office of the Attorney General www.atg.wa.gov
On that page click on File A Complaint
Please know that we are trying to do all we can to fix this problem and hope that this can resolved as soon as possible.
Take care and stay safe,
The Team at Aldrich Mansion
5/20/2020
Message from Brown Paper Tickets
To our patrons seeking refunds,
We are deeply sorry for the extended delay in getting your refund to you. We recognize that our estimated timelines have come and gone, and the lack of a timely response to your previous messages has added to your frustration.
Since our last message to you, the backlog of cases has grown, and most of our employees have been temporarily laid off. That means transactions have piled up, and we don't have enough hands to manage the work.
But we are taking active steps to make this right, including pursuing loans and outside funding sources so we can bring back members of our support team to help speed up payments and refunds.
We are also making improvements to our communications systems so we can provide you with timely and accurate information to keep you updated during this challenging time. We've created a COVID-19 microsite dedicated to communicating updates to our customers. If you would like to receive email updates and information, please sign up on the new site.
In the meantime, please know that our remaining staff are working hard to make our customers whole and return to providing the quality service you expect from us. Your refund request has been received, and we will notify you via email as soon as it has been issued.
We are proud to be an independent company built by and for artists and event organizers. We're working hard to fix this situation and learn from our mistakes, and we look forward to regaining your trust.
Sincerely,
The Brown Paper Tickets Team
5/7/2020
For those of you who had purchased tickets for our Mothers Day Brunch : Just trying to keep you all updated
We have been getting e mails asking where their refund is, so I called Brown Paper Tickets this morning and I am guessing that they are not working because of COVID 19, I was asked to e mail and I did , here is the response that I received
Thank you for submitting your refund request. This is an automated response from our refund queue confirming that we have received your message.
**PAYMENT TYPE**
If your payment was processed through PayPal, please contact the event organizer directly to request a refund. Brown Paper Tickets is not able to issue refunds for PayPal purchases. You can find your payment method listed on your original confirmation email.
**ORDER DETAILS – NON PAYPAL**
If you included your confirmation number(s) or ticket number(s) in your request, no further action is needed. We will be following up with you are soon as we are able.
If order details were not included in your refund request, please reply to this message with ONE of the following so we may assist you:
1. Confirmation number
2. The last 4 digits + the name on the card used to place the order
3. Ticket number
**TIMELINE**
Brown Paper Tickets is currently experiencing an extremely high number of inbound calls and emails due to COVID-19. We are working through requests as quickly as we can, but please note that we are estimating it may at least 2-6 weeks for us to process refunds.
These are unprecedented times for our community. We recognize that this is not the normal level of service that we pride ourselves on, and we are deeply sorry for the delay. Please be assured that we will get to you.
Thank you so much for your patience and understanding in these difficult times.
Sincerely,
Brown Paper Tickets Support